returns

We regret that you experienced difficulties with your item. Please fill out the form below to submit your case to us. Please note that a separate form must be completed for each different or additional item.

Please note: Is your product defective and do you believe this is due to a product or manufacturing fault? We will then gladly check whether it falls within the warranty period and conditions. Should it turn out during the check that there is no fault, we reserve the right to charge you a flat fee of 25 EUR per claimed item for the inspection.

Free exchange in case of wrong delivery and defects
Should a defect occur in one of your items within the statutory warranty period or if you receive a wrong delivery, you can request a shipping label for the return via this portal.
Returns are, of course, free of charge in these cases.

Please note:
The returns portal is a voluntary service from www.b2bshop.wattstunde.de
Both the right of withdrawal and the warranty period remain unaffected.
The use of the returns portal is not necessary for the effective exercise of the right of withdrawal.
The right of withdrawal can also be exercised in any other way using an explicit declaration.